B1 · Intermediate
Complaints & Service
Describe a problem with a product or service, make a clear complaint, and discuss repair, replacement or another proposed solution.
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- Words & phrases
- 23
- Lessons
- 2
- Conversations
- 1
- Readings
- 1
A preview of what you’ll master
Words you’ll make your own.
Explore every meaning in this unit. Learn how to say it in Danish when you start.
- a complaint
- to make a complaint (about goods)
- a complaint about a defect
- to exchange
- to get one's money back
- a refund
- a warranty
- defective
- to break down
- customer service
- to apologize
- an apology
- compensation
- to promise
- to put right
- I'd like to speak with a manager.
- The item is damaged.
- to process a complaint
- justified
- to be at one's disposal
- We apologize for the inconvenience.
- a supplier
- to overcharge
Danish words, pronunciation, and practice are waiting inside your learning account.
Understand the why
Your lessons, step by step.
- Lesson 1
Complaints and Refunds
- Lesson 2
Returning a Faulty Coffee Machine
Where this unit fits
Courses with this unit.
Planning a Trip
Plan and book a trip, travel by plane, ferry or car, and explain what happened when things go wrong.
7 Units · about 5.5 h
Intermediate · Part 2
Work through the vocabulary, lessons, conversations and reading activities in this part. Practice grammar along the way.
21 Units · about 17.5 h
Danish at Work
Apply for a job, check your pay and hours, and handle meetings, phone calls, presentations and complaints.
8 Units · about 5.5 h
Phone and Internet Plans
Choose a phone or internet plan that fits you and write to the provider to change, complain about or cancel it.
4 Units · about 3 h
Consumer Rights
Use your right of withdrawal and your right to complain, and write a clear complaint to a store.
3 Units · about 1.5 h
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